Independent schools have faced significant levels of complaints (and some legal claims) arising from lockdown, remote provision, and of course the CAGs. With further reintegration, the response to Summer Term fees letters, and a set of assessed grades looming, it’s a good time to reflect on management of complaints, and practical steps which can help support your school and staff.

You are invited to our free webinar, where we will focus on the following:

  • Practical steps for managing the stage 3 Panel process
  • Where a complaint can progress into a legal claim
  • Protecting against and managing claims / threatened claims
  • Potential notification requirements

We will also touch briefly on the legal issues (in terms of complaints and threatened claims) arising from Everyone’s Invited, this will be explored in more detail in our webinar on 21 April at 3:30pm for our webinar "Everyone’s Invited: considerations for schools". For more information and bookings please click here.

How to manage the risks and legal challenges arising from the 2021 exam series will be covered in detail in our webinar on 22 April, full information and bookings here

There will be an opportunity to ask questions at the end of the session. Questions can be submitted in advance during booking or emailed to events@stoneking.co.uk. ​

Who should attend?
Anyone involved in manging complaints or legal risk e.g. Bursars, Heads, Governors who may sit on a Complaints Panel.

Please book your place here.

Date

Tuesday 27 April 2021

Timings

2:30pm: Start
3:30pm: Finish

Speakers

Helen Tucker | Partner, Head of Independent Schools Team
Simon Stone | Associate in Dispute Resolution & Litigation Team
Lucy Blackwell | Solicitor in Independent Schools Team

Fee

This webinar is free of charge.

 

For further information

For any queries, please contact Events.

Cancellation Policy

Any cancellation received with less than 2 working days’ notice will not be entitled to a refund. Your booking can be transferred into a name of a substitute delegate at any time - please contact Events or call 0800 111 4336 with the details.