Webinar: Complaints and Legal Risk: a practical perspective for independent schools

Independent schools have faced significant levels of complaints (and some legal claims) arising from lockdown, remote provision, and of course the CAGs. With further reintegration, the response to Summer Term fees letters, and a set of assessed grades looming, it’s a good time to reflect on management of complaints, and practical steps which can help support your school and staff.

You are invited to our free webinar, where we will focus on the following:

  • Practical steps for managing the stage 3 Panel process
  • Where a complaint can progress into a legal claim
  • Protecting against and managing claims / threatened claims
  • Potential notification requirements

We will also touch briefly on the legal issues (in terms of complaints and threatened claims) arising from Everyone’s Invited, this will is explored in more detail in our webinar "Everyone’s Invited: considerations for schools" which can be viewed here.

The law and practice referred to in this article or webinar has been paraphrased or summarised. It might not be up-to-date with changes in the law and we do not guarantee the accuracy of any information provided at the time of reading. It should not be construed or relied upon as legal advice in relation to a specific set of circumstances.

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