Independent schools have faced significant levels of complaints (and some legal claims) arising from lockdown, remote provision, and of course the CAGs. With further reintegration, the response to Summer Term fees letters, and a set of assessed grades looming, it’s a good time to reflect on management of complaints, and practical steps which can help support your school and staff.
You are invited to our free webinar, where we will focus on the following:
- Practical steps for managing the stage 3 Panel process
- Where a complaint can progress into a legal claim
- Protecting against and managing claims / threatened claims
- Potential notification requirements
We will also touch briefly on the legal issues (in terms of complaints and threatened claims) arising from Everyone’s Invited, this will is explored in more detail in our webinar "Everyone’s Invited: considerations for schools" which can be viewed here.