Complaints Training for Academies

Our vastly experienced education law team regularly deal with complex complaints brought in challenging circumstances as well as advising on all aspects of policy and procedure.

Now they have used their knowledge to produce an online training product which will be essential for all those whose role includes dealing with complaints whether at school or Trust level.

Progress at your own pace, with full control over navigation of the content and no time limit. Typically users complete the comprehensive course material in 15-20 minutes, and allow another 25 minutes to review the bonus material. Once purchased your access will never expire and, you can complete the content at a time that suits you.

Full Course Contents

  • Introduction
  • Disclaimer
  • Help with this Course
  • Module 1: Legal Context - Module Introduction Video
  • Module 1: Legal Context
  • Module 2: The Complaints Procedure - Module Introduction Video
  • Module 2: The Complaints Procedure
  • Module 3: How to Run a Successful Panel Hearing - Module Introduction Video
  • Module 3: How to Run a Successful Panel Hearing
  • Module 4: Apple School Case Study - Module Introduction Video
  • Module 4: Apple School Case Study
  • How to Mediate your Own Complaints
  • How to Mediate your Own Complaints PDF Slides
1 User License

£50

10 User Licenses

£190

20 User Licenses

£350

Unlimited Users

Custom quote. Please contact us.

Please note: We will require the names and email addresses of the users who will access the course during the purchase process. Licenses are bound to the accounts created with these email addresses.

This training is accessed via the Stone King Training Area. Access and account details are issued upon purchase.

For further information

Please contact us at TrainingArea@stoneking.co.uk